TERMS AND CONDITIONS
(Please read carefully as they set out our respective rights and obligations. Once you begin your tour, by default you accept these terms and conditions.)
Once ‘Esperanzas Tours-Servicios Turísticos Zetnat S.A. De C.V. de Los Cabos, BAJA CALIFORNIA SUR .’ confirms your booking a contract is made between ‘Esperanzas Tours’ and you upon the terms and conditions set out below. ‘Esperanzas Tours-Servicios Turísticos Zetnat S.A. De C.V. de Los Cabos, BAJA CALIFORNIA SUR.’ hereinafter referred to as ‘we’, will only confirm your booking once we have received full payment for your tour.
Once full payment is made you will be allocated a place/places on the particular tour and a confirmation emailed to you. This is your confirmation of booking. This should be printed and saved for own reference.
Once you begin you tour, you accept and abide by these terms and conditions.
We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for.
All internet bookings will be confirmed by email.
We reserve the right to sell any places reserved without full payment or a deposit.
It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their tour documents and or e-tickets.
Social Media & Images:
We are constantly striving to make our tours even more brilliant therefore we may ask for your feed back and e-mail to request on line reviews from you. We do not sello r submit your e-mail to any marketing firms or outside vendors, with the exception of affilites such as trip advisor, or our own internal media chanels such as Facebook, Instagram, Google+, Viator and other partners
Consent for Publication of Photos, Videos, and Other Identifying Materials
I authorize publication of my images by Esperanza’s Tours® of photographs, video, sound recordings, or other materials that may identify my child or me. I understand that the Esperanza´s Tours will own the copyright to these materials and may grant permission for use of these materials for, social media channels publications, research deployment of new tours, public relations meets,professional blogging, publicity flyers, broadcasts, advertising, and other purposes. These materials may appear in print and online and the public may have access to them.
The opportunity to view the materials will be offered to me. I will have the right to either reviewe them or choose not to review them and authorized they be published strictly for internal advertising of local tourisim to generate directly and indirectly an increase in economic activity in the destination visited or Inbound tourism Comprises the activities of a non-resident visitor within the country.
Both the cancellation and the refund, will be processes that must be carried out by means of electronic mail, both applications will have a particular follow-up which is established as follows:
The cancellation will be subject to meeting the criteria set forth or for the consideration of Esperanzas tours, taking into account the following:
• Cancellation reasons may apply for a maximum of 72 hours after the reservation is made.
• If you decide to cancel within 24 hours before the start of your tour can not be refunded.
• In case of illness, a medical certificate will be requested which establishes the incapacity and date of the event, Esperanzas Tours will reserve the decision of cancellation and / or reimbursement according to the type of illness established.
• In case of death, the tour can be canceled through the spouse or guardian who must present the death certificate. Said act must precede the reserved activity, otherwise it can not be justified.
• In case of security conditions outside Esperanzas tours (port captaincy justifies bad weather).
• Tours that have been booked can not be canceled and re-booked when they have been made under any special offers. This applies to all private or special events and other special offers that are available.
You can change the date of your departure to another date (subject to availability). You have permission to do this until 48 hours before your departure, and it is entirely at the discretion of the administration of Esperanzas Tours.
In case of proper Justification (important circumstances)
For cancellations as well as changes, a 5% charge is made for administrative and bank management, it is essential to remember that after three days of the charge we can not return the money directly, should you wish after 72 Hours of reservation the return of your money, you must manage it through your banking institution which, if you proceed, can be processed 28 days after the notification.
The cancellation or change of your reservation must be in writing or by e-mail with attention to Esperanzas Tours-Tourist Services Zetnat S.A. Of C.V. Of Los Cabos, BAJA CALIFORNIA SUR, the mail to which it should be sent, should be: email@example.com.
Changes by us:
We reserve the right to change our itineraries tours, at any time and at our discretion due to bad weather or safety issues that may arise from bad weather or harbor master closing ports and bays (port captain federal authority). As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value.
We reserve the right to decrease the price of our tours at any time.
At certain times of the season our fleet may not be large enough to accommodate all passengers. In such an event we reserve the right to contract quality private motor coaches to assist us in carrying passengers. In this case a Esperanza’s tours guide will be provided and the standard of the vehicle will be equal. We will endeavour to avoid this situation.
We reserve the right to launch amended brochures, and surveys as well as media to our social channels in the public domain at any time.
The security of your Personal Information is important to us, but remember that no method of
transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to
Use commercially acceptable means to protect your Personal Information, we cannot guarantee
its absolute security.